Superj3 Privacy Policy — How We Protect Your Personal Information
This Privacy Policy explains how superj3 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. We are committed to handling your privacy responsibly and transparently.
Effective Date: 1 January 2026. By using the superj3 platform, you agree to this policy.
1. Information We Collect from You
Superj3 collects various types of information when you register, use the platform, or interact with our services. This collection is carried out transparently, with the aim of delivering a better user experience and keeping your account secure.
Account & Identity Information
During registration, we collect your full name, email address, mobile number, date of birth, and login credentials. This information is needed to create and manage your superj3 account and for identity verification purposes when required.
Payment & Transaction Information
To process deposits and withdrawals in MYR (RM), we collect information related to the payment method you use — such as bank account numbers, digital wallet details, or FPX transaction information. superj3 does not store credit or debit card numbers directly; all payment processing is handled through secure payment service providers.
Device & Browser Information
We automatically collect technical information when you use the platform, including device type, operating system, web browser, IP address, time zone, and screen resolution. This data is used to resolve technical issues, improve platform performance, and detect suspicious activity.
Platform Usage Data
In-platform activity records — such as games played, bets placed, session duration, pages visited, and interactions with specific features — are also logged. This data helps superj3 understand how users engage with the platform and improve the overall experience.
2. How We Use Your Information & Cookie Policy
Primary Purposes for Using Your Information
The information we collect is used for the following purposes:
- Creating and managing your superj3 user account;
- Processing deposits, withdrawals, and financial transactions in MYR;
- Verifying user identity to comply with legal requirements;
- Providing customer support and responding to inquiries;
- Sending important notifications related to your account, transactions, or policy changes;
- Detecting and preventing fraud, misuse, and suspicious activity;
- Improving platform features and functionality based on usage patterns.
Cookie & Tracking Policy
Superj3 uses cookies and similar tracking technologies to enhance your experience. Cookies allow the platform to remember your preferences, keep your login session active, and analyse traffic patterns. We use two types of cookies:
- Essential Cookies: required for core platform functions such as login and session security. It cannot be disabled.
- Analytics Cookies: used to understand how users interact with the platform. You may decline these cookies through your browser settings, though some features may be affected.
3. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All personal data collected by superj3 is stored on servers protected by SSL (Secure Socket Layer) encryption. User passwords are stored in hashed form and cannot be read by any party, including our internal staff. Access to user data is restricted to personnel with a legitimate business need only.
Your data is retained for as long as necessary to fulfil the purposes outlined in this policy, or for as long as your account remains active on superj3. Following account closure, certain data may be retained for a period prescribed by applicable law before being securely deleted.
Third-Party Sharing
Superj3 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, we may share your data in certain circumstances:
- Payment Service Providers: transaction details required to process RM deposits and withdrawals are shared with approved payment service providers;
- Legal Requirements: we may disclose information when required by Malaysian law or upon request by a legitimate authority;
- Platform Security: information may be shared with security partners to detect and prevent fraud or cybersecurity threats.
In all sharing scenarios above, superj3 ensures that recipients maintain data protection standards equivalent to our own.
4. User Rights — Access, Rectification & Erasure
As a superj3 user, you have the following rights regarding your personal information:
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email, and we will endeavour to fulfil them within a reasonable timeframe, subject to identity verification requirements.
Right to Rectification
If you find that personal information stored by superj3 is inaccurate or outdated, you have the right to request a correction. Some details such as your name and phone number can be updated directly through your account settings. For changes that require additional verification, please contact our support team.
Right to Erasure
You may request the deletion of your account and personal data from superj3's systems. Please note that deletion requests may not be fully fulfilled where legal or regulatory obligations require us to retain certain records for a specified period. We will clearly inform you of any such restrictions.
How to Submit a Request
To submit any request regarding your privacy rights, please contact the superj3 team by email at [email protected] by stating the type of request along with your account details (full name and registered email). We will verify your identity before processing any data-related request.
5. Policy Changes & Contact Information
Privacy Policy Updates
Superj3 reserves the right to update this Privacy Policy from time to time to reflect changes in our data collection practices, new legal requirements, or platform improvements. Each new version will be published on this page with an updated effective date. We encourage you to check this page periodically.
For material changes — those that significantly affect your rights or how we use your data — we will endeavour to notify registered users via in-platform notifications or email at least seven days before the changes take effect.
Applicable Law
This Privacy Policy is governed by Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable laws in Malaysia. Any disputes relating to this policy will be resolved through the appropriate mechanisms under Malaysian jurisdiction.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding how superj3 handles your personal information, we welcome your feedback. Please reach us through:
- Email: [email protected]
- Section FAQ for general privacy and account inquiries
Our team is committed to responding within a reasonable timeframe and taking every inquiry seriously.
Questions About Privacy or Account Security?
Check our FAQ section for quick answers, or register a new account and start using superj3 with confidence.